Website: www.srmusicals.com
At S.R Musicals, we take pride in offering high-quality musical instruments and accessories. If you’re not completely satisfied with your purchase, we’re here to make the return or refund process simple and fair.
1. Return Eligibility
You may request a return within 7 days of receiving the product if:
- The item is damaged, defective, or not as described
- The product is unused, in original packaging, and includes all accessories/manuals
- You have a valid proof of purchase (invoice or order confirmation email)
2. Items That Cannot Be Returned
Some products are non-returnable due to hygiene, customization, or digital nature:
- Opened strings, mouthpieces, or any wind/brass instrument accessories
- Customized or pre-ordered instruments
- Items bought on clearance or final sale
3. How to Initiate a Return
To start a return:
- Email us at [contact@srmusicals.in] within 7 days of delivery
- Mention your Order ID, product details, and reason for return
- Our support team will respond within 24–48 hours with the return process and address
- Carefully repack the product and ship it to us (return shipping may be borne by customer unless product is faulty or incorrect)
4. Refund Process
Once we receive and inspect the returned item:
- A refund will be processed to your original payment method
- It may take 5–10 business days for the amount to reflect in your account
- Shipping and handling charges are non-refundable, unless the return is due to an error on our side
5. Order Cancellations
Orders can be cancelled before shipment. Once the product is dispatched, our standard return policy applies.
To cancel, contact us immediately via:
- 📧 Email: {contact@srmusicals.in]
- 📞 Phone: [8800887296]
7. Contact Information
For returns, refunds, or questions:
📧 Email: [contact@srmusicals.in]
📞 Phone: [8800887296]
📍 Address: [25 Foota, Phillips road, Khushal chowk, Sant Nagar Burari, Delhi-84]
